1. Introduction

Pione Solution (Pione Group Joint Stock Company) is committed to protecting the privacy and personal information of our customers. This privacy policy explains how we collect, use, store, and protect your information when using our services.

By using the Pione Solution website and services, you agree to the terms in this privacy policy.

2. Information We Collect

2.1. Personal Information:

• Full name, email, phone number
• Company name, position, business address
• Payment information (when performing transactions)
• Communication and exchange information via email, Telegram

2.2. Automatic Information:

• IP address, browser type, operating system
• Access time, pages viewed
• Cookies and similar tracking technologies
• Website analysis data (Google Analytics)

2.3. Project Information:

• Project requirements, technical documentation
• Information about customer products/services
• Exchanges during project implementation

3. How We Use Information

We use your information for the following purposes:

• Providing and managing services as requested by you
• Communication regarding projects, technical support, and customer care
• Payment processing and contract management
• Improving service quality and user experience
• Sending information about new products and services (if you agree)
• Market analysis and research
• Complying with legal obligations
• Protecting the interests and security of Pione Solution

4. Information Sharing

We are committed to not selling or renting your personal information. Your information is only shared in the following cases:

• Service Partners: Support service providers (hosting, payment, email marketing) with confidentiality agreements
• Legal Requirements: When requested by competent authorities according to legal regulations
• Protecting Interests: To protect the rights, property, and safety of Pione Solution and customers
• With Consent: When you allow us to share information with specific third parties

5. Information Security

We apply technical and organizational security measures to protect your information:

• SSL/TLS encryption for all transmitted data
• Firewalls and intrusion detection systems
• Strict access control with multi-factor authentication
• Periodic data backup and recovery plans
• Training employees on security and privacy
• Regular security testing and system updates
• Signing NDAs (Non-Disclosure Agreements) with employees and partners

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze traffic and user behavior
• Improve website performance and experience
• Provide relevant content and advertising

You can manage cookies through browser settings. However, disabling cookies may affect some functions of the website.

7. Information Storage

We store your information for as long as:

• Necessary to provide services to you
• Required by law and accounting regulations
• To resolve disputes and enforce our agreements
• Project information: at least 5 years after project completion
• Financial information: 10 years according to Vietnamese law

8. Your Rights

You have the following rights regarding your personal information:

• Right to Access: Request to see the personal information we are storing
• Right to Rectify: Request to update or modify inaccurate information
• Right to Erasure: Request to delete personal information (unless required by law for storage)
• Right to Restrict Processing: Request to restrict information processing in certain cases
• Right to Object: Object to processing information for marketing purposes
• Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us via email: contact@pionesolution.com

9. Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy policies and content of these websites. We encourage you to read the privacy policy of each website you visit.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not intentionally collect personal information from children. If you discover that we have collected information from children, please contact us so we can delete that information.

11. International Information Transfer

Your information may be stored and processed in Vietnam or other countries where we or our partners operate. We ensure that this transfer complies with applicable data protection regulations and has appropriate security measures.

12. Policy Changes

We may update this privacy policy from time to time to reflect changes in our practices or for other legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

13. Contact

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please contact: